Privacy Policy
Carlyle Tutors is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under UK data protection law (UK GDPR and Data Protection Act 2018).
Information we collect
- Contact details: name, email address, phone number.
- Account details: role (parent, student, tutor), preferences, and profile data.
- Booking and payment history: lesson times, subjects, and transaction records.
- Usage data: how you use the platform, for improving services and security.
- Communication records: messages sent via the platform or to our support email.
How we use information
- Provide tutoring services and manage bookings.
- Process payments and issue invoices.
- Send service updates, lesson reminders, and administrative communications.
- Improve platform security, performance, and user experience.
- Comply with legal obligations and respond to lawful requests.
Data sharing
We do not sell your personal data. We may share data with payment processors, email providers, and hosting services necessary to run the platform. We ensure such partners meet appropriate security standards.
Data retention
We retain your data for as long as your account is active and as needed to fulfil our contract and legal obligations. You may request deletion of your account and associated data at any time.
Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict processing, and object to processing of your personal data. You can request a copy of your data or its deletion by contacting us at support@carlyletutors.com. You also have the right to lodge a complaint with the ICO (Information Commissioner's Office) if you believe your data has been mishandled.
Cookies
We use cookies for authentication, security, and preferences. See our Cookie Policy for details.